Policies

Cancellation & Rescheduling Policy

All cancellation and rescheduling times are based on Japan Standard Time (JST).

Cancellations made more than 7 days before the tour

You may cancel your booking and receive a full refund of the guide fee.

Cancellations made within 7 days of the tour

Cancellations made within 7 days of the tour start time are non-refundable.

Bookings made within 7 days of the tour

Bookings made within 7 days of the tour are non-refundable from the time of confirmation.

No-shows or late arrivals

No-shows are non-refundable. If you arrive late, the tour may still end at the scheduled time, and missed stops cannot be refunded.

Rescheduling more than 7 days before the tour

You may request to reschedule once, subject to guide availability, restaurant availability, and tour availability.

Rescheduling within 7 days of the tour

Rescheduling within 7 days of the tour is not guaranteed. We will do our best to help if you contact us as early as possible, but any changes are subject to guide availability, restaurant availability, and third-party conditions. Any cancellation fees or costs charged by restaurants, kimono rental shops, or other third-party providers may be charged to the guest.

Rescheduling within 72 hours of the tour

Rescheduling requests made within 72 hours of the tour start time are generally not accepted, except in exceptional circumstances and at our discretion.

Weather

Tours usually run in light rain. Your guide may adjust the route or order of stops to make the experience as comfortable as possible. In the case of severe weather, natural disasters, transportation disruption, or safety concerns, we may offer a reschedule or refund depending on the situation.

Third-party bookings

If you book through an OTA or third-party platform, the cancellation and rescheduling policy shown on that platform may apply.